Care Cope Heal - Notice of Privacy Practices

Care Cope Heal LLC - info@carecopeheal.com - 470-420-7300 - www.carecopeheal.com

EFFECTIVE DATE OF THIS NOTICE This notice went into effect on 3/1/2022

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. MY PLEDGE REGARDING HEALTH INFORMATION: I understand that health information about you and your health care is personal. Care Cope Heal is committed to protecting health information about you. We create a record of the care and services you receive from Care Cope Heal. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this mental health care practice. This notice will tell you about the ways in which Care Cope Heal may use and disclose health information about you. We also describe your rights to the health information I keep about you, and describe certain obligations I have regarding the use and disclosure of your health information. Care Cope Heal is required by law to:

  • Make sure that protected health information (“PHI”) that identifies you is kept private.

  • Give you this notice of my legal duties and privacy practices with respect to health information.

  • Follow the terms of the notice that is currently in effect.

  • Care Cope Heal can change the terms of this Notice, and such changes will apply to all information Care Cope Heal has about you. The new Notice will be available upon request, at the office, and on Care Cope Heal’s website.

II. HOW CARE COPE HEAL MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU: The following categories describe different ways that Care Cope Heal may use and disclose health information. For each category of uses or disclosures we will explain what it means and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways Care Cope Heal is permitted to use and disclose information will fall within one of the categories.

For Treatment Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist the clinician in diagnosis and treatment of your mental health condition.

Disclosures for treatment purposes are not limited to the minimum necessary standard. Because therapists and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION:

  • Psychotherapy Notes. Care Cope Heal keeps “psychotherapy notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is: a. For use in treating you. b. For my use in training or supervising mental health practitioners to help them improve their skills in group, joint, family, or individual counseling or therapy. c. For use in defending clinician in legal proceedings instituted by you. d. For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA. e. Required by law and the use or disclosure is limited to the requirements of such law. f. Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes. g. Required by a coroner who is performing duties authorized by law. h. Required to help avert a serious threat to the health and safety of others.

  • Marketing Purposes. As psychotherapists, We will not use or disclose your PHI for marketing purposes.

  • Sale of PHI. As a psychotherapist, we will not sell your PHI in the regular course of my business.

IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AUTHORIZATION. Subject to certain limitations in the law, Care Cope Heal can use and disclose your PHI without your Authorization for the following reasons:

  • When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.

  • For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.

  • For health oversight activities, including audits and investigations.

  • For judicial and administrative proceedings, including responding to a court or administrative order, although my preference is to obtain an Authorization from you before doing so.

  • For law enforcement purposes, including reporting crimes occurring on my premises.

  • To coroners or medical examiners, when such individuals are performing duties authorized by law.

  • For research purposes, including studying and comparing the mental health of patients who received one form of therapy versus those who received another form of therapy for the same condition.

  • Specialized government functions, including, ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counter-intelligence operations; or, helping to ensure the safety of those working within or housed in correctional institutions.

  • For workers’ compensation purposes. Although Care Cope Heal’s preference is to obtain an Authorization from you, we may provide your PHI in order to comply with workers’ compensation laws. 10 Appointment reminders and health related benefits or services. Care Cope Heal may use and disclose your PHI to contact you to remind you that you have an appointment scheduled with a clinician. We may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that we offer.

V. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT.

  • Disclosures to family, friends, or others. Care Cope Heal may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.

VI. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI:

  • The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask Care Cope Heal not to use or disclose certain PHI for treatment, payment, or health care operations purposes. Care Cope Heal is not required to agree to your request, and may say “no” if believed it would affect your health care.

  • The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.

  • The Right to Choose How Care Cope Heal Sends PHI to You. You have the right to ask Care Cope Heal to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and I will agree to all reasonable requests.

  • The Right to See and Get Copies of Your PHI. Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that Care Cope Heal has about you. Care Cope Heal will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and we may charge a reasonable, cost based fee for doing so.

  • The Right to Get a List of the Disclosures Care Cope Heal Have Made.You have the right to request a list of instances in which we have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided me with an Authorization. Care Cope Heal will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list Care Cope Heal will give you will include disclosures made in the last six years unless you request a shorter time. Care Cope Heal will provide the list to you at no charge, but if you make more than one request in the same year, Care Cope Heal will charge you a reasonable cost based fee for each additional request.

  • The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that Care Cope Heal correct the existing information or add the missing information. Care Cope Heal may say “no” to your request, but we will tell you why in writing within 60 days of receiving your request.

  • The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.

Acknowledgement of Receipt of Privacy Notice

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information. By checking the box below, you are acknowledging that you have received a copy of HIPAA Notice of Privacy Practices.

Care Cope Heal

Practice Policies/Procedures

Care Cope Heal LLC, www.carecopeheal.com, info@carecopeheal.com, 470-420-7300

APPOINTMENTS AND CANCELLATIONS:  We ask that you show consideration by reaching out at least 24 hours prior to your scheduled appointment if you are unable to attend. Failure to keep your appointment hinders the clinicians ability to provide the best care. In an effort to minimize missed appointments, Care Cope Heal has implemented a “No-Show or Late Cancellation” fee of $50.00. Our cancellation policy does apply to initial appointments. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

The standard meeting time for psychotherapy is 50, minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 50-minute session needs to be discussed with the therapist in order for time to be scheduled in advance.

TELEPHONE ACCESSIBILITY: If you need to contact your clinician; the best way to make contact is via email. Clinicians are often not immediately available; however, we will attempt to reply within 24 hours. Please note that sessions can take place via Telehealth or Face-to-Face sessions. If a true emergency situation arises, please call 988 or 911 or any local emergency room and/or crisis line.

SOCIAL MEDIA AND TELECOMMUNICATION: Due to the importance of your confidentiality and the importance of minimizing dual relationships, Care Cope Heal does not accept contact requests from current clients on any social networking site (Facebook, Instagram, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of the therapeutic relationship. If you have questions about this, please bring them up when you meet with your clinician.

MINORS: If you are a minor, your parents may be legally entitled to some information about your therapy. Care Cope Heal will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

ELECTRONIC COMMUNICATION: Care Cope Heal cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. While we may try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

The Georgia Telehealth Act was enacted in 2005 at O.C.G.A. § 33-24-56.4. The statute enabled the practice of “telemedicine,” the delivery of clinical health care services by means of real time two-way audio, visual, or other telecommunications or electronic communications. Behavioral health providers can provide telehealth services nationwide if they follow licensing requirements in their home state.

Telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your therapist chose to use information technology for some or all of your treatment, you need to understand that:

(1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

(2) All existing confidentiality protections are equally applicable.

(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.

(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.

(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs. Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally the therapist.

SMS Terms & Conditions

The information and, phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Care Cope Heal, you may receive messages related to the following:

  • Customer Care

  • Status

  • Updates

  • Followups

  • Confirmations

  • Notifications

  • Inquiries

  • Enrollments

  • Scheduling

  • Promotions or offers

  • Advertisement

 Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt-out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary

TERMINATION: Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Care Cope Heal may terminate treatment after appropriate discussion with you and a termination process if it’s determined that the psychotherapy is not being effectively used or if you are in default on payment. Care Cope Heal will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, Care Cope Heal will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source.

Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, Care Cope Heal must consider the professional relationship discontinued.